Keeping Accurate Records: The Onspot Fleet Review program

Written by Leonard D'Orlando,

Ever wonder what would happen if we did not have accurate records for certain things in our lives. Say, for example, you go to see the doctor or the dentist and they did not have any record of your medical history or any record of what took place during your last visit. The same could be said for your home or car. Service work was done but there were no records kept. Imagine driving with no license, registration, or proof of insurance. Although not as critical as these scenarios, the same does hold true when talking about keeping accurate records of your Onspot chain system.

When I first started working for Onspot, I was a field technician. Some of my duties included helping customers to measure a vehicle for Onspots, assisting on chain system installs, service/maintenance and driver training, as well as performing fleet reviews. And, although today I am currently a sales representative for the company, all of these duties are still a major part of my commitment to service after the sale. I personally find the fleet review to be one of the key components in providing the end user with valued information about their Onspot system. For example, let’s say a plow truck or fire apparatus goes in for spring work on the suspension. In this instance, the Onspot system will need to be unbolted and then reattached once the work is completed. Sometimes the Onspot system is remounted properly and other times it is not. This is just one instance where accurate records from the fleet review would eliminate any doubt that the system was reinstalled correctly.

The Onspot Fleet Review program (OFR) is offered to all our customers and gives them the necessary information needed to maintain their Onspot chain system properly. It provides the customer with information about the Onspot system itself, the vehicle it is installed on, and any suggested service or parts that may be needed to keep the system operating properly. Although this process can be performed independently by our customers, we recommend the first time through that it be done with a trained Onspot associate.

The fleet review form consists of five sections:

  • customer information
  • vehicle information
  • Onspot system information
  • service information
  • suggested parts replacement information

The first two sections of the form, customer and vehicle information are pretty straightforward. In the third section, data about the Onspot system is recorded. The serial number is the most important piece of information in this section as it provides all the other information needed to complete this portion of the form. The serial number for the Onspot chain system is engraved in the cylinder bracket between the four studs that hold the air chamber to the bracket.

The fourth section, service information, is where the Onspot system is tested to ensure that all parts are operating properly. The switch, fuses, solenoid, and compressor (if applicable) are tested for proper operation.

The final section of the form contains the most common parts that may need replacement after testing the system. Any of these parts that are found to be in need of replacement are marked off with their part number. And, finally, any additional comments or notes during the fleet review are added at the very bottom of the form.

Although the fleet review process can be done at any time during the year, it is best performed during the spring and summer months. This is typically the time when vehicles equipped with the Onspot system are used on a limited basis, for example, schools are out and plow trucks equipped with Onspots are on limited runs (if used at all). In these instances, the fleets, especially larger ones, can be evaluated all at once. Another advantage of doing fleet reviews during this time of the year, is that it gives the end user time to make any adjustments/repairs to the system well before the upcoming winter season.

To receive more information or to request a fleet review fill out this form or contact the sales representative in your area.


Fleet Managers improving uptime Fleet Review Onspot service

Leonard D'Orlando

About Leonard D'Orlando

Leonard has six years with Onspot Automatic Tire Chains in North America. Four years as a field technician on the East Coast and two years as a Regional Sales Manager. During the four years as a field technician Leonard provided install and maintenance training to dealers. Leonard also performed fleet reviews for customers and provided technical service support. An alumnus from the University of Maine, Leonard graduated with a B.A. in English and a concentration in Education. Leonard also attended Texas State Technical College where he earned an associate’s degree in automotive mechanics.


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